for direct bookings


Your booking advantages!
  • Booking platform available 24 hours a day
  • Best price guarantee
  • Up to 5% direct booker discount
  • Attractive offers & packages
  • Prompt reservation confirmation
  • Transparent booking conditions
  • Strict data protection
  • Constantly up-to-date room prices
  • Flexible and personal support

Hotel guidelines

that underlie your booking in addition to the T&Cs.


These regulations apply unless otherwise specified by the hotel guidelines: Download T&Cs (PDF)

Accepted credit cards:

Visa, Euro/Mastercard, JCB, American Express

A valid credit card must be pledged as security for all reservations – irregardless of category.

This is checked in every case:

With flexible rate/regular day prices: shortly before arrival


With early booking rate/early booking price: 21 days before arrival

With super saver rate/savings price: immediately upon entering the booking


o With the latter booking, the booking only takes place with a valid credit card, as this is the requirement for reservation.

o The card is charged straight away.


As explained above, the credit card is checked (authorised) to ensure that this is valid and / or sufficient funds are available.

After resolution of the authorisation, the blocked amount is available again, usually on the day of departure.

The hotel charges your card before arrival in case you have violated the cancellation conditions in the hotel guidelines or T&Cs or

if you have booked a special tariff that plans the charge before arrival.

If the credit card is invalid, the guest will be informed and has 24 hours to provide a new card.

Send the data to: or call us. It is also possible to send a fax to: +43 662 87 65 68

Offers you receive from us by email:

If you receive an offer for a specific date, this is binding for

the next two days in all cases.

We will be happy to agree on another binding deadline by email. Our email:


By submitting your booking, a binding reservation is created.

Buffet breakfast:

The buffet breakfast is included in the following price categories:

- Flexible rate / regular day price incl. breakfast

- Savings price / Super Saver – Special price

- Early booking rate / Early Booking – Special price

The room is available for you:

Upon arrival: the room can be occupied from 2:00 p.m.

On day of departure until 11:00 a.m.

Direct bookings by email:

Please send us a written return confirmation for bookings that you have received by email from our reservations department. We require your contact data to establish a binding booking.

Early booking/early booker:

cancellation is possible free of charge up to 21 days before day or arrival,.

(e.g.: if day of arrival is the 23rd of the month, then the last possible free cancellation date is the 1st of the month until midnight -

if no cancellation takes place, the credit card is charged after expiry of the cancellation period and is then non-refundable)

Super Saver/savings rate: non-refundable – may not be cancelled free of charge.

(here, the credit card is charged on the day of booking and this amount is non-refundable)


Additional beds or other extra services must be confirmed by the hotel in writing.

Send us an email and we will respond with details as soon as possible.

Additional bed: per person(child and bed and night €45


Hotel garage parking only available with advance registration per night €15.


Are allowed. A charge is collected per animal. 12 / night

No-show without cancellation:

In each case (no matter which rate has been booked) 100% of the entire booking amount

is charged.


There are plenty of car parking spaces available (no advance reservation required) per night €10.


€1.55 tourism tax per person and night is not included in the room price.
A service fee is not charged.


Cancellations up to three days before day of arrival are free of charge.
Late cancellations or no-shows are charged at the full booking amount.
Cancellations must be make in writing. (email:

Cancellation deadlines:

Flex rate/regular price per day:

Cancellations are possible free of charge up to one day before day of arrival, .

(e.g.: if day of arrival is the 10th of the month, then the last free cancellation possibility is the 8th of the month until midnight)


Buffet breakfast is included in the room price.

Late cancellations:

With discounted tariffs, 100% of the booking amount is charged without limitation on the number of nights.

With the regular price, 100% of the booking amount is charged up to a maximum of 3 nights.

For example, if this booking is for 5 or 6 nights, then a maximum of 3 nights are charged, but at 100%.

Additional beds and cots:

The following guidelines apply when the number of guests in the room exceeds the maximum occupancy.

  • All children under the age of two do not pay any surcharge for one of the available beds
  • All children under the age of two do not pay any surcharge for a cot / crib
  • All older children / adults pay €45 per night and person for additional beds

Children's and additional beds are only available upon request and must be confirmed by the hotel in all cases.